Social Media Community Advisor

About Houston (Spring)

ExxonMobil's state-of-the-art campus north of Houston serves as home to its Upstream, Product Solutions and Low Carbon Solutions businesses and their associated service groups. The facility opened in 2014 and accommodates more than 10,000 employees and visitors.

By bringing many global functional groups together, the campus provides employees with the tools and capabilities needed today, and in the future, to achieve business objectives and accelerate the discovery of new resources, technologies and products. It was designed to foster improved collaboration, creativity and innovation and enhance the company’s ability to attract, develop and retain the top talent in the industry.

The campus is located in Spring, Texas, on 385 wooded acres immediately to the west of Interstate Highway 45 (I-45), at the intersection of I-45 and the Hardy Toll Road, approximately 25 miles from the cultural vibrancy of downtown Houston.

The campus was constructed to the highest standards of energy efficiency and environmental stewardship. Its design incorporates extensive research into best practices in building and workplace design through extensive benchmarking of the world’s top academic, research, and corporate facilities.

Learn more about what we do in Houston here. 

What role you will play in our team

• The Social Media Community Advisor serves as the lead community manager and engagement specialist for ExxonMobil along with being an integral member of the broader communications team. As an experienced professional who is passionate about the industry and is dedicated to the advancement of ExxonMobil’s brand, this leader works in close partnership with the Corporate Public & Government Affairs team to proactively manage the reputation of the company through comprehensive and strategic social media community management and engagement programs  
• This position will handle the strategic and day-to-day activities associated with social media community management and engagement, including management of brand mentions across owned accounts, mine earned social mentions for engagement opportunities, optimize engagement workflows, identify engagement trends, and working cross-departmentally to deliver consistent and focused external messaging. They will be responsible for advancing community management within our owned accounts, coordinating social media engagement tactics in support of major announcements, activities and crises, as well as proactive, integrated communications plans to protect and promote the corporation’s reputation 
• The Social Media Community Advisor will also exemplify collaboration, assisting colleagues across the broader communications team with internal, media, marketing, and financial communications. S/he will be an innovative and creative thinker, who is always looking for new ways to reach the right audience with the best messages that support the corporate objectives 
• The position is based in Spring, TX. 

What you will do

• Monitor and manage brand mentions across major social networks and actively mine social conversations for relevant information and opportunities to engage
• Manage high levels of inbound conversations, proactively identifying efficiencies
• Coordinate with the Social Media Manager and other key team members to ensure the synchronization of brand voice and messaging
• Work with strategists, content creators, brand and business line teams to plan, forecast, and report for social media care programs
• Collect and analyze information from multiple data sources, ensuring data is reliable, using technical expertise and tools to uncover insights, statistics and trends 
• Responsible providing insight and analysis as to what the numbers mean for daily operations as well as long-term strategy for care

About you

The Social Media Community Advisor will be a creative thinker with an eye for detail and a passion for teamwork and collaboration. S/he will be professional with excellent organizational skills and a track record for delivering results to support multiple projects in a rapidly evolving environment. 

Skills and Qualifications

• Bachelor’s Degree minimum (in journalism, communications, public relations, political science, English, literature, or classics preferred); advanced degree in policy-related discipline also advantageous
• 1-5 years in the social media space or equivalent combination of experience, education, and training
• Demonstrate passion for social and an eagerness to learn and share new trends in the social and digital marketing space
• Strong verbal / written communications skills
• Must be self-motivated and results oriented
• Some weekend/evening coverage may be required
• Team-oriented management of each communications projects
• Ability to influence without authority
• Ability to write quickly and under pressure
• Strong analytical, oral communication
• Ability to quickly understand, assimilate, and communicate complex issues
• Familiarity and interest in issues related to energy, economics, the environment, corporate citizenship, and government relations
• Strong project-management skills with an ability to multi-task and remain flexible when priorities change; public policy experience is advantageous
• A positive, proactive team-oriented attitude, culturally sensitive and ideally familiar with the working environment of a large, international organization
• Understanding and respect for international protocols, and cultural differences
• Excellent interpersonal skills and ability to build strong internal and external relationships
• Exemplary attention to detail

Preferred Qualifications/ Experience

• Demonstrated 1-5 years of professional experience in social media, marketing, public relations, employee communications, content creation or public affairs

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.

We offer you: 

• Pension Plan: Enrollment is automatic and at no cost to you. The basic benefit is a monthly annuity to be paid to you in retirement for the rest of your life
• Savings Plan: You can contribute between 6% and 20% of your pay and are encouraged to enroll right away. If you contribute at least 6% to your savings plan, the Company will contribute a 7% match 
• Workplace Flexibility: We have several programs such as “Flex your Day”, providing ad-hoc flexibility around when and where you work, as well as longer-term programs such as leaves of absence and part-time work.
• Comprehensive medical, dental, and vision plans
• Culture of Health: Programs and resources to support your wellbeing 
• Employee Health Advisory Program: Provides confidential professional counseling for you and your family, including tools and resources promoting mental health and resiliency at no additional cost to you 
• Disability Plan: Income replacement for when you cannot work due to illness or injury occurring on or off the job. Enrollment is automatic and at no cost to you

More information on our Company’s benefits can be found at www.exxonmobilfamily.com

Please note benefits may be changed from time to time without notice, subject to applicable law.

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Employee Equal Opportunity

ExxonMobil is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.