Senior Customer Engagement Manager
Spring, TX, US
About us
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.
We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why and how we can work together.
About Houston
ExxonMobil's state-of-the-art campus north of Houston serves as home to its Upstream, Product Solutions and Low Carbon Solutions businesses and their associated service groups. The facility opened in 2014 and accommodates more than 10,000 employees and visitors.
By bringing many global functional groups together, the campus provides employees with the tools and capabilities needed today, and in the future, to achieve business objectives and accelerate the discovery of new resources, technologies and products. It was designed to foster improved collaboration, creativity and innovation and enhance the company’s ability to attract, develop and retain the top talent in the industry.
The campus is located in Spring, Texas, on 385 wooded acres immediately to the west of Interstate Highway 45 (I-45), at the intersection of I-45 and the Hardy Toll Road, approximately 25 miles from the cultural vibrancy of downtown Houston.
The campus was constructed to the highest standards of energy efficiency and environmental stewardship. Its design incorporates extensive research into best practices in building and workplace design through extensive benchmarking of the world’s top academic, research, and corporate facilities.
Learn more about what we do in Houston here.
What Role You Will Play On The Team
Lead relationship management for our strategic and growing Low Carbon Solutions (LCS) business, with a focus on customer coverage in the technology sector. Represent LCS’s diverse portfolio of low‑carbon technologies, including:
- Carbon Capture & Storage (CCS)
- Carbon Dioxide Removal (CDR) solutions
- Geothermal
- Low Carbon Hydrogen and Ammonia
- Lithium extraction for battery manufacturing
- Advanced low‑carbon technologies and decarbonization services
Your mission: Partner with XOM LCS leaders to bring next‑generation decarbonization solutions to market faster, more safely, and at industrial scale. This role sits at the intersection of energy transition innovation, large-scale industrial technology, and hyperscaler digital platforms.
What You Will Do
Strategic Account Leadership
- Serve as the primary relationship lead for ExxonMobil LCS, aligning deeply to their CCS, hydrogen, geothermal, lithium, and CDR business strategies.
- Build and maintain customer account plans, ensuring long term relationship health, and organized connectivity between ExxonMobil and customer interfaces
- Facilitate executive-to-executive engagement, ensuring strong alignment between ExxonMobil leadership and internal product, engineering, and industry teams.
Business Development & Commercial Growth
- Drive opportunity creation, aligned with ExxonMobil LCS’s business strategy and priorities.
- Present value propositions, and support development of differentiated offers tailored to CCS, low carbon Hydrogen, geothermal, and next-gen lithium and CDR value chains.
Delivery Excellence & Customer Success
- Coordinate technical and commercial delivery teams to ensure deployments land with high impact and measurable customer results
- Monitor customer satisfaction, identify risk areas, and ensure post‑sales success across LCS digital initiatives.
- Ensure seamless customer experience across ExxonMobil functional and business line interfaces
Skills and Qualifications
- Bachelor’s degree in an engineering or financial discipline
- Minimum 10 years of industry experience with customer-facing enterprise roles (account management, customer success, consulting, or technical sales).
- Strong understanding of cloud platforms, AI/ML, data architecture, and digital transformation principles.
- Experience working in energy, sustainability, industrials, technology, or other capital-intensive sectors.
- Ability to communicate and influence senior leaders within a large, matrixed organization
- Demonstrated ability to manage and work with cross-functional and virtual teams.
Preferred Qualifications:
- Direct customer management experience, covering a technology industry group
- Direct experience in energy transition opportunities across CCS, hydrogen, geothermal, lithium, or carbon removal.
- Background supporting hyperscalers (Azure, AWS, GCP) or major technology platforms.
- Familiarity with regulatory frameworks, MRV protocols, and commercial models for low‑carbon markets.
- Advanced degree in business or finance
Your Benefits
An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.
We offer you:
-
Pension Plan: Enrollment is automatic and at no cost to you. The basic benefit is a monthly annuity to be paid to you in retirement for the rest of your life.
-
Savings Plan: You can contribute between 6% and 20% of your pay and are encouraged to enroll right away. If you contribute at least 6% to your savings plan, the Company will contribute a 7% match.
-
Workplace Flexibility: We have several programs such as “Flex your Day”, providing ad-hoc flexibility around when and where you work, as well as longer-term programs such as leaves of absence and part-time work.
-
Comprehensive medical, dental, and vision plans.
-
Culture of Health: Programs and resources to support your wellbeing.
-
Employee Health Advisory Program: Provides confidential professional counseling for you and your family, including tools and resources promoting mental health and resiliency at no additional cost to you.
-
Disability Plan: Income replacement for when you cannot work due to illness or injury occurring on or off the job. Enrollment is automatic and at no cost to you.
-
More information on our Company’s benefits can be found at www.exxonmobilfamily.com
-
Please note benefits may be changed from time to time without notice, subject to applicable law.
ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.
Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.
#LI-Onsite
Nearest Major Market: Houston
Job Segment:
Sustainability, Relationship Manager, Engineer, Consulting, Energy, Customer Service, Research, Engineering, Technology