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Customer Experience Analyst

Location: 

Shanghai, 31, CN

Company:  ExxonMobil

Job Role Responsibilities

 

 

KEY RESPONSIBILITIES:

 

  • Develop customer relationships (communications, affiliate services, JV interface) with company internal users.
  • Provide customer front end support (computer break-fix, mobility, solution center, printing, audio & visual)
  • Provide back end Infrastructure support (data and voice network, server, storage, facilities)
  • Productivity solutions and consulting
  • User Education and Training
  • Project integration and execution
  • Service integration (global/regional initiatives)
  • Incident, problem and change management
  • Vendor and procurement management
  • Operation reliability (BCP, Disaster Recovery, legal compliance, security and control, Data Privacy)
  • Stay in sync with/ahead of technology curve (digital literacy) 
  • Ensure compliance with ExxonMobil security and control standards, and carry out control plans as required

 

REQUIRED SKILLS AND KNOWLEDGE:

 

  • Bachelor’s degree or above in Computer Science, Information Systems or equivalent
  • 1 - 7 years experiences in IT
  • Strong willingness to learn new knowledges to stay competent with growing business needs
  • Open mindset in an agile and diverse working environment
  • Fluent both oral and written English in business environment
  • Excellent communication and interpersonal, analytical and problem solving skills
  • Good understanding of customer needs and strong sense of customer focus
  • Knowledge of operating systems and network technology is a plus

 

 


Job Segment: Consulting, Computer Science, Information Systems, Change Management, Front End, Technology, Management

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