Technology Support Engineer
Prague, PR, CZ
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.
We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why and how we can work together.
ExxonMobil in the Czech Republic
Established in 2004, a diverse, multinational and friendly environment is what you will discover in ExxonMobil Czech Republic with 1200+ employees from over 80 countries. Diverse and engaged organization with unrivaled opportunities for personal and professional growth via job-rotations, trainings, free language courses and collaboration on international projects await you.
Proudly awarded as LGBT Friendly and Top Responsible Company for Women.
What role you will play in our team
Our Technology Support Engineers work as the front line lubricant technology contact for fast and effective technical information, guidance and support for customers, distributors, field sales force and business partners. We expect you to understand the product offer, product applications, product properties and specifications, and product documentation.
What will you do
- Timely and accurate responses to all inquiries (via telephone, fax, email, on-line chat, as appropriate) from existing and prospective customers, distributors, and EM staff.
- Provide expert product technical and application advice (eg providing or expanding on technical data sheets, MSDS, general product content/claims/approvals, counterfeit product queries, etc, to support customer retention and improve product/service margins
- Maintain in-depth knowledge on systems (on-line PDS, ProMIS, Technical specification databases, shared knowledge management databases, product cross-reference tables, etc) to enable rapid and appropriate response to queries.
- Enhance the value of key marketing and sales initiatives by providing customer and business partner support, including market insights and intelligence where appropriate
- Provide sales leads to appropriate sales channel. Maximize upsell opportunities on Flagship and Premium product through expert technical advice
- Record any customer complaints received via the Technical Help Desk, to direct to the appropriate responsible function, and support in complaint resolution
- Maintain records of interactions through appropriate THD data capture tool(s), to enable analysis and collection of insights on customer/business segments as required
- Maintain familiarity and support updating of on-line customer self-help tools (eg Distributor locator, product selectors, on-line PDS, on-line MSDS, etc) to support customer queries and provide additional technical information where appropriate
- As needed, provide technical proofreading of translated marketing materials in local language
- Provide technical training, both internally and externally, as required
About You: Skills and qualifications
- Academic Qualification: Bachelor or Masters level graduate, preferably Mechanical and/or Chemical Engineering; Chemist
- Work Experience (preferable but not essential): 2-3 years in roles with an applied engineering work activity e.g. automotive and/or industrial environment, maintenance engineers.
- Familiarity with machinery resources, manufacturing and transportation industries and processes.
- Customer focus, service delivery oriented
- Stress resistant, effective in an operational environment
- Excellent (phone) communication / interpersonal / team working / coordination capacities
- Problem solving
- Self-motivated and independent
- Ability to multi-task
- Comfortable working in a computer/systems desktop environment
Your benefits
An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.
We offer you:
- Annual bonus and monthly lunch allowance on top of significant base pay
- Financial security benefits like contribution to pension saving plan up to 4.5% of base pay, life insurance or income protection while on sick leave
- Cafeteria plan including Multisport card option
- 25 vacation days (extended for seniority), extra days for bank holidays falling on weekend
- Relocation assistance for candidates from abroad
- Programs for various networks including family support initiatives
- Wellness programs with a wide range of activities including fit-stops, ergonomics support and much more!
- Opportunities to enhance communication and language skills, job specific and broader trainings, mentoring, self-development opportunities, tuition assistance program supporting studies with business relevance
Please note benefits may be changed at discretion of ExxonMobil from time to time without notice, subject to applicable law.
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ExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to racial or ethnic origin, color, religion or belief, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, language, property, marital and family status and family relationships or obligations, political or other opinion, membership and activity in political parties or political movements, trade unions or employers' organizations, genetic information, or physical or mental disability.
Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.
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