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Accounts Receivables and Cash Application Dedicated Customer Professional

Location: 

Prague, PR, CZ

Company:  ExxonMobil

Job Role Summary

ExxonMobil is the largest publicly traded oil & gas company in the world. We are known for integrity, technological leadership, our world-class workforce and best known for our familiar brand names: Exxon, Esso, and Mobil.

A diverse, multinational and friendly environment is what you will discover in our Prague BSC - we proudly employ a staff of 68 nationalities. Great opportunities for personal and professional career development via job-rotations, trainings, free language courses and collaboration on international projects await you.

If you enjoy daily communication in foreign languages and you are keen on developing your skills, why not pursuing a career in the Fuels & Lubricants global business within our company?

ExxonMobil Fuels & Lubricants (F&L) is a leading marketer of finished lubricants, asphalts, and specialty products, as well as one of the world’s largest suppliers of base stocks.

The Accounts Receivables team plays a key role in ensuring that the customer experience is positive, assuring a flawless execution of collections, maintaining a strong business relationship with customers and, cooperating with different departments in order to maintain all processes and sub processes related to the cash collections.

 

 As an ACCOUNTS RECEIVABLES & CASH APPLICATION DEDICATED CUSTOMER PROFESSIONAL in our Fuels & Lubes Department

 

You will

  • Manage accounts receivables according to escalation process, and execute collection procedures:
    • Respond to inbound calls or proactively call customers as defined by company guidelines to advise them concerning invoices, payment completion and its consequences
    • Responsible for the follow up of invoices until customer payment is received and the receivable is cleared
    • Identify root causes and corrective actions and ensure they are implemented.
    • Follow up with customers on unapplied payments to identify relevant invoices and apply cash.
    • Coordinate all collection efforts until the final decision is made at the CTP meeting
    • Identify blocked orders, credit payments and supports resolution process for all types effectively
  • Communicate routinely with Credit Function and Sales representatives regarding collection issues, payment trends, pertinent customer information and payment irregularities
  • Build strong relationships with your own portfolio of customers
  • Active communication with different departments (Customers, Sales, Sales Operations, Internal CS contacts, Operations, Treasurer's Credit, Controllers)
  • Use systems like SAP and CRM on daily basis
  • Use email as the primary way of communication with customers (just 20% of your time will be on the phone)
  • Meet your customers sporadically
  • Have constant trainings and team meetings
  • Be involved in different company projects (around 10% of your time)

Your profile

  • At least a High School diploma
  • Fluent English and other European Language (written and spoken)
  • Customer Focus, attention to details, prioritization skills, be a great teammate with the ability to work independently
  • Good Issue Diagnosis, Problem solving and analytical skills
  • Ability to work in multicultural environment and to balance strategic and operational aspects of the role
  • Proficiency in Microsoft Office
  • Experience with SAP, basic accounting knowledge and work experience in customer service is an advantage

This awaits you

A wide range of benefits including an annual bonus, flexible working hours, home office, free language courses twice a week, lunch allowance, programs for parents, in-house Family Advisor, wellness programs (e.g. free in-house massages, fit-stops, refreshments), short-term and long-term savings with employee and company contributions, 25 vacation days plus floating days for bank holidays, relocation assistance for candidates from abroad and much more!

 

This position is defined as entry-level and is suitable for you at early stage of your career.

To find out more about our company culture and our offices in Prague, please visit us on Proudly.cz

We are looking forward to your application.

 

 

Alternate Location:  

ExxonMobil is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.


Job Segment: Tax, ERP, Bank, Banking, Accounts Receivable, Finance, Technology

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