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Spanish Speaking Dedicated Customer Professional Career

Location:  Moncton, NB, CA
Company:  ExxonMobil

Job Description

ExxonMobil Business Support Centre Canada ULC is looking to hire Spanish speaking Dedicated Customer Professionals (DCP) into our Moncton office.  These roles are full-time career positions.

 

As a Spanish speaking DCP, you will be responsible for handling customer service for a portfolio of customers based in North and South America in the area of accounts receivable or order fulfillment.

 

Job Responsibilities:
Export DCP

  • Receive, process, and acknowledge customer orders from order receipt through invoicing
  • Coordinate with sales, plants and carriers to coordinate order shipment, delivery, and resolve customer issues
  • Communicate with customers in a timely and professional manner
  • Monitor all pending orders to ensure that they are completed
  • Identify and propose solutions to delivery blocks
  • Act as first point of contact for customer complaints, claims, product returns and order related information
  • Maintain a strong business relationship for a portfolio of customers within a defined geographic/customer boundary
  • Assist with projects, initiative, strategic work items assigned by CS Management

Accounts Receivable DCP

  • Responsible to manage a portfolio of customer accounts, establish strong relationship with the customers to enable prompt payment of their invoices
  • Respond to customer’s inquiries and pro-actively identify potential barrier to obtain payment and develop solutions
  • Monitor, analyze and steward account portfolio performance
  • Identify root causes and establish appropriate corrective actions
  • Analyze customers’ credit performance and work with Treasurer’s Credit and Sales on addressing the problematic cases
  • Participate in credit stewardship reporting and meetings and in sales meetings
  • Assist with projects, initiative, strategic work items assigned by CS Management


Please indicate in your cover letter your preference for a role in accounts receivable or export.

 

Qualifications
Academic:  

  • Ability to fluently speak, read and write Spanish and English
  • Post-Secondary education preferred
  • Completion of high school education required 

Other:

  • Strong analytical, communication and teamwork skills
  • Basic accounting and/or import/export regulations experience an asset
  • SAP experience an asset
  • Microsoft Office proficiency including Word and Excel and basic knowledge of PowerPoint and Access

Your Benefits

  • Dedicated support programs include new employee orientation, formal and on-the-job training and continuous learning
  • Competitive salary and benefits program (includes company savings, healthcare and pension plans)
  • Attractive vacation package, as well additional scheduled days off and floaters

 

Who We Are 
At ExxonMobil Business Support Centre Canada (EMBSCC) we are an integral part of a worldwide network of business support centres that provide financial, technical, information service, transactional, and customer service support for ExxonMobil’s global operations.

 

Other Considerations 

  • For applicants selected to be interviewed, pre-employment background screening will be required.
  • We thank all those who apply; however, only those candidates selected for interviews will be contacted. 


Eligibility to Work in Canada 
Applicants must be permanently eligible to work in Canada. Proof of eligibility must be in the form of a copy of your Canadian birth certificate, Canadian passport, Canadian citizenship certificate or Canadian certificate of permanent residence. Document must be current and valid (not expired, cancelled or voided). Proof of eligibility is required if an offer is made.

 

Application Deadline: May 26, 2017

 

EX:OUT

The ExxonMobil Business Support Centre Canada is committed to providing equitable treatment and equal opportunity to all individuals.

In certain situations, ExxonMobil may use your application to consider your suitability for other positions within the Company and may also provide the information to its affiliates, including Imperial and affiliates of Exxon Mobil Corporation, in connection with possible opportunities at those affiliates.

 
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