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Dedicated Customer Professional Finite Term

Location:  Moncton, NB, CA
Company:  ExxonMobil

Job description

ExxonMobil Business Support Centre Canada ULC is looking to hire Spanish speaking Dedicated Customer Professionals (DCP) into our Moncton office. These roles are Finite Term positions (6 to 12 months).

As a Spanish speaking DCP, you will be responsible for handling customer service for a portfolio of customers based in North and South America in the area of order fulfillment.


Job responsibilities:

  • Receive, process, and acknowledge customer orders from order receipt through invoicing
  • Coordinate with sales, plants and carriers to coordinate order shipment, delivery, and resolve customer issues
  • Communicate with customers in a timely and professional manner
  • Monitor all pending orders to ensure that they are completed
  • Identify and propose solutions to delivery blocks
  • Act as first point of contact for customer complaints, claims, product returns and order related information
  • Maintain a strong business relationship for a portfolio of customers within a defined geographic/customer boundary
  • Assist with projects, initiative, strategic work items assigned by CS Management




  • Ability to fluently speak, read and write Spanish and English
  • Graduated from a university or college program



  • Strong analytical, communication and teamwork skills
  • Basic accounting and/or import/export regulations experience an asset
  • SAP experience an asset
  • Microsoft Office proficiency including Word and Excel and basic knowledge of PowerPoint and Access


Your benefits

  • You will work with a team and an organization that cares about your safety, has strong business ethics caring about how the results are achieved
  • Your technical and business skills will be developed through training and hands on experience in a positive work environment with strong mentorship
  • Opportunity to grow your understanding about the strategic importance of the oil and gas industry to society
  • Workplace flexibility programs are available and valued by our employees
  • Opportunity to work in a fast paced, changing environment and apply your knowledge

Start date:  July 2018


Location:  Moncton, NB

Who we are

At ExxonMobil Business Support Centre Canada (EMBSCC) we are an integral part of a worldwide network of business support centres that provide financial, technical, information service,  transactional, and customer service support for ExxonMobil’s  global operations.


Other considerations

  • For applicants selected to be interviewed, pre-employment background screening will be required.
  • We thank all those who apply; however, only those candidates selected for interviews will be contacted.

Eligibility to Work in Canada

Applicants must be eligible to work in Canada. Proof of eligibility must be in the form of a Canadian birth certificate, Canadian passport, Canadian citizenship certificate, Canadian certificate of permanent residence or work permit. Document must be current and valid (not expired, cancelled or voided).  Work permit must be valid for the duration of the term. Proof of eligibility is required if an offer is made. Failure to provide the appropriate documentation within a reasonable timeframe (generally 6 weeks prior to your start date) may result in the offer being rescinded or a delay in your start date.



Application deadline: April 29, 2018



The ExxonMobil Business Support Centre Canada is committed to providing equitable treatment and equal opportunity to all individuals.

In certain situations, ExxonMobil may use your application to consider your suitability for other positions within the Company and may also provide the information to its affiliates, including Imperial Oil and affiliates of Exxon Mobil Corporation, in connection with possible opportunities at those affiliates.

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