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Dedicated Customer Professional (English/Spanish)

Location:  Moncton, NB, CA
Company:  ExxonMobil

Job description

ExxonMobil Business Support Centre Canada ULC is looking to hire Spanish speaking Dedicated Customer Professionals (DCP) into our Moncton office. These roles are full-time career positions.

 
As a Spanish speaking DCP, you will be responsible for handling customer service for a portfolio of customers based in North and South America in the area of order fulfillment.

 

Job responsibilities:

  • Receive, process, and acknowledge customer orders from order receipt through invoicing
  • Coordinate with sales, plants and carriers to coordinate order shipment, delivery, and resolve customer issues
  • Communicate with customers in a timely and professional manner
  • Monitor all pending orders to ensure that they are completed
  • Identify and propose solutions to delivery blocks
  • Act as first point of contact for customer complaints, claims, product returns and order related information
  • Maintain a strong business relationship for a portfolio of customers within a defined geographic/customer boundary
  • Assist with projects, initiative, strategic work items assigned by CS Management

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Qualifications

Academic:

  • Ability to fluently speak, read and write Spanish and English
  • Post-Secondary education preferred
  • Completion of high school education required

 

Other:

  • Strong analytical, communication and teamwork skills
  • Basic accounting and/or import/export regulations experience an asset
  • SAP experience an asset
  • Microsoft Office proficiency including Word and Excel and basic knowledge of PowerPoint and Access

 

Your benefits

  • Dedicated support programs include new employee orientation, formal and on-the-job training and continuous learning
  • Competitive salary and benefits program (includes company savings, healthcare and pension plans)
  • Attractive vacation package, as well additional scheduled days off and floaters
  • Exceptional benefits program - includes competitive savings, retirement, and healthcare plans that you can customize to meet your individual needs. If required. Educational and physical fitness financial assistance programs round out our benefits package.
  • Continuous learning environment –  encourages you to augment your skills and capabilities.
  • If you are talented, driven, and want to make meaningful contributions, then you owe it to yourself to apply with ExxonMobil.
     

 

Start date:  February, 2018

 

Location Moncton, NB

Who we are

At ExxonMobil Business Support Centre Canada (EMBSCC) we are an integral part of a worldwide network of business support centres that provide financial, technical, information service,  transactional, and customer service support for ExxonMobil’s  global operations.

 

Other considerations

  • For applicants selected to be interviewed, pre-employment background screening will be required.
  • We thank all those who apply; however, only those candidates selected for interviews will be contacted.


Eligibility to work in Canada

Applicants must be permanently eligible to work in Canada. Proof of eligibility must be in the form of a copy of your Canadian birth certificate, Canadian passport, Canadian citizenship certificate or Canadian certificate of permanent residence. Document must be current and valid (not expired, cancelled or voided). Proof of eligibility is required if an offer is made.

 


Application deadline: November 27, 2017

 

 

 

The ExxonMobil Business Support Centre Canada is committed to providing equitable treatment and equal opportunity to all individuals.

In certain situations, ExxonMobil may use your application to consider your suitability for other positions within the Company and may also provide the information to its affiliates, including Imperial Oil and affiliates of Exxon Mobil Corporation, in connection with possible opportunities at those affiliates.


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