Senior Design Researcher

Senior design researchers are experts at applying empathy to understand people’s behaviors, mental models, and motivations.

They lead research activities to explore customer needs, synthesize findings into actionable insights, and communicate results.

They mentor design team members in user research practices and championing the customer perspective.

- Lead research activities (e.g. interviews) to explore customer needs and inform design decisions
- Design and conduct research studies across multiple platforms (e.g. mobile, physical spaces)
- Synthesize quantitative and qualitative research findings into actionable insights (e.g. personas)
- Clearly communicate research findings to internal teams, key stakeholders, and business partners
- Advise designers in translating research findings into designs specifications and prototypes
- Work closely with ExxonMobil Design leads, project stakeholders, and customers to understand goals, identify knowledge gaps, and determine research requirements and approaches
- Align perspectives of internal teams and customers based on findings and recommendations
- Develop relationships with internal teams, stakeholders, and customers to inform research activities
- Mentor others in human-centered research approaches and championing customer perspectives

- Conducted advanced user research studies (e.g. mixed method, treejack)
- Demonstrated research deliverables and approaches in a professional portfolio
- Performed generative and evaluative research to influence design strategies
- Synthesized observations into concise narratives and recommendations that encourage others to take action
- Leveraged advanced functionality of leading research software (e.g. Morae, MaxQDA) to document findings
- Worked on projects with complex challenges (e.g. remote teams, cultural barriers, complex subject domain)
- Commitment to keep up to date on design industry trends, improve skills, and share approaches with others
- Teamwork and collaboration skills that support cross-disciplinary design teams
- Desire to drive design research practices and standards across design teams