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Salesforce Analyst

Location: 

Curitiba, PR, BR

Company:  ExxonMobil

Job Role Summary

 

Supports and develops applications for internal customers. Troubleshoots and work with end-users to ensure that applications meet their needs. The Salesforce Development & Support team is responsible for management and administration of the Salesforce environment in order to implement new business requirements while also assisting with new project and initiatives.

Job Role Responsibilities

 

  • Work on user request prioritized backlog
  • Work with internal customers to gather requirements and implement configuration changes, support development and unit/ user testing
  • Follow Change Management guidelines
  • Keep abreast of Salesforce releases, features and best practices.
  • Make recommendations to Management and Business Advisors regarding the best option to be implemented as appropriate.
  • Support Salesforce Projects and New Initiatives.
  • Follow and understand Agile Methodologies (Kanban, Scrum,…).
  • Continuous improvement keeping the knowledge and training up-to-date.
Expected Level of Proficiency

 

Primary Skills Required

  • Deep knowledge on Salesforce administration
    • Object and Fields
    • Security & Sharing (Profiles & Permission sets, Sharing rules…)
    • Automation tools (workflows, approval processes, process builder, flows…)
  • Ability to produce good design documents to deliver sound solutions
  • Ability to quickly learn both technical and functional processes
  • Good decision making and business judgment with customer focus
  • Fluency in English
     

Desired technical skills

  • SalesForce Release Management tools  (ant, change sets, Salesforce DX)
  • Knowledge of C#, Apex and Java languages

 

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