SAP OTC Analyst

Job Role Summary

SAP SD Analyst responsible primarily for providing SAP Order to Cash (OTC) solutions for Chemical Supply Chain business.

Job Role Responsibilities

• Gather business requirements for incidents, enhancement requests, and projects
 • Prepare detailed design specifications for program, report, or interface development
 • Coordinate IT implementation activities and execute typical development cycle activities such as unit testing, regression testing, etc.
 • Provide post-production support for application continuity and sustainability
 • Respond to and resolve problem tickets and service requests raised by users
 • Use standard SAP tools to troubleshoot/debug and recommend solutions
 • Coordinate with the business users and other IT Support Teams
 • Make configuration and variant changes as needed
 • Support improvement activities / implementation of strategic initiatives and projects
 • Provide technical leadership & consulting for complex incidents and enhancements
 • Maintain up-to-date competency in relevant SAP technologies and interfaces
 • Utilize Agile frameworks and tools to plan, execute, and track work

Expected Level of Proficiency

• Solid experience with SD of SAP (3-5 years minimum) as a functional analyst; power user experience appreciated but not sufficient
 • Ability to read / debug ABAP code for troubleshooting purposes (no actual programming required) - will work in a highly customized environment
 • Experience with producing technical documentation and navigating the typical steps in implementing SAP changes (configuration, change management process, code management, testing, cutover)
 • Good communication and coordination skills for dealing with business customers as well as a diverse global team
 • Knowledge and experience with Agile practices is a differentiator
 • Experience with HANA is a differentiator
 • Business knowledge on commodity trading or analog business processes is a differentiator
 • Business knowledge on supply chain / logistics processes for hydrocarbons or similar industries is a differentiator