IT Privileged Access Support Analyst


Curitiba, PR, BR

Company:  ExxonMobil

About Us

ExxonMobil, one of the world’s largest publicly traded energy providers, develops and applies next-generation technologies to help safely and responsibly meet the world’s growing needs for energy, while improving living standards around the globe. An industry leader, we operate facilities or market products in most of the world’s countries and explore for oil and natural gas on every continent.
ExxonMobil has been present in Brazil for more than 100 years. We are one of the largest exploration acreage holders among international companies, a highly respected manufacturer and marketer of petrochemical products, and we operate a Global Business Center that provides support to an extensive portfolio of businesses in more than 70 countries. With over 1800 employees, we are located in Rio de Janeiro, Curitiba and São Paulo.

We are a hip crew of technologically savvy individuals, and we make a great team. One that focuses on collaboration, encourages creativity, and embraces change. We are continuously advancing across multiple platforms, driving strategy and innovation through global digitization and technology enablement, in order to keep ExxonMobil at the top and to make you proud and excited to come to work every day. 
ExxonMobil is committed to promote diversity and to provide all candidates with equal opportunities. We value our people over their jobs, looking for the best candidate, regardless of age, ethnicity, religion or gender identity. Each individual and their unique perspective is what makes us stronger and powerful. 

Where you start your career is only the beginning. A position in any of our locations can lead to opportunities throughout the region or around the globe.
Build a career with us and use your energy to change the world!

For more information, visit https://exxonmobil.co/3ic7IVS

Job Role Summary

Maintain, support and enhance a Tier 1 vendor application - IT Privileged Access Management (ITPA) - which is the tool replacing AFS (Automated Firecall System) and is re-engineering the processes around privileged access.
Privileged Access is a component of the IAM Access Area. This candidate will focus primarily on core platform of CyberArk ITPA application, interfacing with database, network, server, and customer teams. While also managing issues directly with the vendor. This is a great role for anyone with a career interest in Applications Support, Application Integration, Technical Support, Database Development or Support, or a desire to learn more about Identity & Access Management.

Job Role Responsibilities

Expected Level of Proficiency

  • 3+ years and strong background of technical skills / experience supporting applications running on Windows and SQL Server
  • Interest and desire to develop and manage complex system integrations between database, web, app servers
  • Change Management experience coordinating and implementing application enhancements and patches
  • Working with the vendor (CyberArk) on product issues, troubleshooting, and resolution
  • Ability to learn technical details specific to CyberArk Enterprise Password Vault and related platform components
  • Monitoring system health based on defined schedules and rotations.
  • Able to participate in periodic on-call rotations
  • Demonstrated ability to troubleshoot issues, identify root cause, and recommend solution
  • Manage support queue and provide feedback to user requests / problems.

Your Benefits

An ExxonMobil career is one designed to last, with benefits built to support every stage of your life. That means world-class compensation and benefits, teammates who support and inspire, and the flexibility to explore multiple challenges and roles.

Our commitment to you runs deep, we care for our people, that’s why we provide the safest workplace we can, so you can work with focus and peace of mind.



Job Segment: Help Desk, Information Technology, Engineer, Database, SQL, Technology, Engineering