IT Applications Support Analyst - SAP PM

The IT Support Analyst - SAP PM will provide technical support to end users on various technical issues and problems relating to both in-house and vendor software. Responsible for documenting and resolving service tickets in a timely manner according to the Service Level Agreement (SLA).

- Monitoring Incidents/Work Orders queue and provide user problem resolution in a global environment
- Identifying/proposing fixes and automation opportunities
- Work with customers and experienced team members, in order to troubleshoot, debug and upgrade existing software, identifying ideas to improve system performance and impact availability.
- Providing proactive communication regarding system outages, issues or workarounds
- Participating in developing/updating functional specifications new system developments and for programming changes
- Collaborate with other teams to develop solutions or complete changes/fixes
- Developing/updating documentation (System and user)
- Integrate software components and third-party programs. Independently install, customize and integrate commercial software packages.

-              Proven experience as IT Support Analyst
-              Familiarity with Agile methodology
-              Ability to learn new technologies
-              Good verbal and written communication in English
-              Ability to work remotely form customers and some team members
-              Analytical and problem solving (troubleshooting) skills

Technical Skills:
•        Database skills - SQL, Oracle
•        Knowledge experience with server and desktop operations
•        Knowledge in other programming languages are a plus: Java, C/C++, PowerShell, etc.
•       SAP experience - Plant Maintenance