Customer Account Specialist


Curitiba, PR, BR

Company:  ExxonMobil

Job Role Summary

ExxonMobil is one of the world's largest publicly traded international Oil and Gas Company, providing energy that helps underpin growing economies and improve living standards around the world. ExxonMobil uses innovation and technology to deliver energy to a growing world. We explore for, produce and sell crude oil, natural gas and petroleum products. We operate facilities or market products in most of the world's countries and explore for oil and natural gas on every continent.
Our mission is to provide quality chemical products and services in the most efficient and responsible manner to generate outstanding customer and shareholder value while remaining committed to the principles of sustainable development.
For this position, you will be part of ExxonMobil Chemical, one of the largest chemical companies worldwide. You will be the primary contact for ExxonMobil Chemical customers in the United States and Latin America, responsible for ensuring positive customer experience within the order-to-cash process of shipments moved mainly via truck, rail and marine.


Job Role Responsibilities

  • Own the Order-To-Cash process. Responsible for processing and handling of customer orders from creation thru final delivery
  • Maintain excellent customer relationship, ensuring specific requirements to which ExxonMobil has agreed are known by the appropriate interfaces and duly met
  • Coordinate and respond to customer requests for order changes, invoice adjustments, product returns and master data updates
  • Be focal point for customer requests related to order documentation, regulatory and technical. Works with EM interfaces to provide satisfactory customer response
  • Coordinate resolution of issues related to product availability, logistics arrangements, order fulfilment documentation and others with the appropriate EM contacts
  • Keep strong communication channels with customers and proactively informs status of orders and issues that could potentially impact committed delivery dates

Expected Level of Proficiency

  1. Bachelor’s degree
  2. Excellent written and verbal communication in English
  3. Spanish (written & spoken) is desirable
  4. Proven ability to identify and solve problems
  5. Must be proactive, detail and deadline-oriented
  6. Ability to set priorities and manage daily responsibilities effectively
  7. Team player with the ability to also work independently
  8. Experience with SAP and Microsoft Office Tools (e.g. Word, Excel and Power Point)
  9. Value diversity and inclusion



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