Customer Account Specialist

Job Role Summary

Job Role Responsibilities

• Responsible for processing and handling of customer orders from creation thru final delivery. It is the owner of the Order-To-Cash process.

• Maintains excellent customer relationship, ensuring specific requirements to which ExxonMobil has agreed are known by the appropriate interfaces and duly met

• Coordinates and responds to customer requests for order changes, invoice adjustments, product returns and master data updates

• Focal point for customer requests related to order documentation and regulatory / technical requests, working with EM interfaces to provide satisfactory response to customer

• Coordinates resolution of issues related to product availability, logistics arrangements, order fulfilment documentation and others with the appropriate EM contacts

• Keeps strong communication channels with customers and proactively informs status of orders and issues that could potentially impact committed delivery dates

Expected Level of Proficiency

• Junior Position

• Having fluent English and Spanish – both written and spoken – is desirable. Speaking at least one of them at a fluent level is required

• Problem solving and analytical skills are required