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Customer Account Specialist

Location: 

Curitiba, PR, BR

Company:  ExxonMobil

Job Role Summary

Primary contact for ExxonMobil Chemical customers in US and Latin America responsible for ensuring positive customer experience within the order-to-cash process of shipments moved via truck, rail, marine, air and pipeline.

Job Role Responsibilities

  • Owner of the Order-To-Cash process. Responsible for processing and handling of customer orders from creation thru final delivery.
  • Maintains excellent customer relationship, ensuring specific requirements to which ExxonMobil has agreed are known by the appropriate interfaces and duly met
  • Coordinates and responds to customer requests for order changes, invoice adjustments, product returns and master data updates
  • Focal point for customer requests related to order documentation, regulatory and technical. Works with EM interfaces to provide satisfactory customer response
  • Coordinates resolution of issues related to product availability, logistics arrangements, order fulfilment documentation and others with the appropriate EM contacts
  • Keeps strong communication channels with customers and proactively informs status of orders and issues that could potentially impact committed delivery dates

Expected Level of Proficiency

  • Fluent English (written and spoken) required.
  • Fluent Spanish (written and spoken) desirable.
  • Problem solving and analytical skills
  • Teamwork & Collaboration
  • Value diversity and inclusion

 

 

 


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