Customer Account Specialist
Curitiba, PR, BR
About us
At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.
The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.
We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why and how we can work together.
What role you will play in our team
Key interface with EMPS customers, responsible for managing customer relationship, process the customer orders and handle general inquiries related to order to cash process.
More about us
Come be part of the Customer Service department of ExxonMobil Business Support Center Brasil Ltda. at our Global Business Center (GBC) in Curitiba, with more than 21 years of presence in the country and a workforce of ~1800 employees, that provides support to an extensive portfolio of businesses across the globe. Our offices are located in Brazil, USA, Europe and Asia.
What you will do
- Main focal point for customers, key interface with Sales representatives, Supply Chain (e.g. Plants, Haulers, etc.) and other parties in line with customer service offer.
- Responsible for flawless Order to Cash process using various systems and other inquires, including master data setup, Management of Change and others, in cooperation with related parties.
- Responsible for providing best in class customer support to a portfolio of customers within the business unit and region and in line with appropriate service level offering.
- Ensure compliance with all Safety and Security rules by following established internal processes.
- Ensure full compliance with all controls requirements and company policies.
- Ensure operations are carried out flawlessly and in line with KPIs set by the organization.
- Maintain strong business relationship with customers by utilizing soft skills to ensure customer experience is positive.
About you
We are looking for a Customer Service Professional with a minimum of 3 years of experience and with strong problem solving and prioritization, time management, and very good written and verbal communication skills, strong knowledge and adherence to process and controls. Ability to manage external and internal customer relations and focus on customers.
Qualifications:
- Recent graduated or upcoming graduation
- Fluent in English and Portuguese (written & spoken)
- Differentiator: Spanish and French (Basic/Intermediate or Advanced) written and spoken
- Previous CS experience
Your benefits
An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance, and life.
We offer you:
• PAE – Programa de Assistência aos Empregados
• Seguro de Vida
• Auxilio Creche / babá
• Tickets alimentação
• Assistência funeral
• Auxilio Filho Excepcional
• Plano de pensões
• Among others.
Please note benefits may be changed from time to time without notice, subject to applicable law.
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EEO statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
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Sustainability, Energy, Customer Service