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Amazon Connect Support Analyst

Location: 

Curitiba, PR, BR

Company:  ExxonMobil

Job Role Summary

Come be part of the team to solve some of the toughest energy problems in the world. ExxonMobil is one of the world’s largest energy companies providing energy that helps underpin growing economies and improve living standards around the world.

But aside from that, we’re a hip crew of technologically smart and savvy individuals, and we make a great team. One that fosters a diverse and inclusive culture and that focuses on collaboration, encourages creativity, and embraces change. We’re continuously advancing across multiple platforms, driving strategy and innovation through global digitization and technology enablement, in order to keep ExxonMobil at the top and to make you proud and excited to come to work each day.

An ExxonMobil career is one designed to last, with benefits built to support every stage of life. That means world-class compensation and benefits, teammates who support and inspire, and the flexibility to explore multiple challenges and roles.

Where you start your career is only the beginning.

 

Be part of a product team responsible for designing, developing, and maintaining Amazon Connect (SaaS) on AWS platform.

We are looking for an individual with strong passion to help develop/maintain a modern contact center solution on AWS cloud, with high quality, reliability, and security. Candidate is expected to work collaboratively with other team members, and adhere to agile and development best practices.
 

 

Job Role Responsibilities

Responsibilities include, but not limited to:

•Investigate and solve issues related to Usability, Contact Flow design, Telephony, Connectivity, Network Latency, others;
•Maintain, Create, or Enhance Contact Flows for several Business Lines, understanding what the requirements and translating them to the system;
•Implement, maintain, and enhance solutions using AWS Services, such as Lambda, DynamoDB, CloudFront, CloudFormation, etc.
•Communicate effectively with customers in order to investigate issues/ make tests/ understand requirements;
•Work with AWS Support when required;
•Design and write code that adheres to the user story details, meets acceptance criteria with high quality, and is consistent with coding standards (e.g. secure coding, etc.)
•Analyze, debug, test, and resolve technical issues
•Assist to provide high-level estimates, contributing to release planning when required
•Provide detailed estimates, and help developing user story acceptance criteria
•Ensure the choice of development techniques and tools efficiently satisfy the requirements with least compromises
•Help designing test strategy
•Write integration level tests, with focus on the interaction amongst various subsystems.
•Adhere to best Agile practices
•Work collaboratively with other team members in Agile environment e.g. Scrum Master, Business Analyst, Product Owner, etc.
 

Expected Level of Proficiency

Required Technical Skills:
•Knowledge of JavaScript, Node, and/or Python programming languages
•SQL databases knowledge

 

Nice to have:
•Familiarity with AWS Cloud, Microsoft Azure or other Cloud platform
•Amazon Connect or other Call Center Applications (e.g. Cisco Contact Center, Avaya, CloudTalk, GenesisTalk, ZenDesk Talk)
•Major CI/CD Tools (e.g. GitHub, Azure DevOps, etc.)
•Knowledge of DevOps practices, and tools
•REST API development, Amazon API Gateway
•AWS Lambda

 

Soft Skills:
•Strong communication skills in English
•Strong analytical and problem solving skills
•Good collaboration and team work
•Self-learning and proactivity
•Ability to work independently with minimal supervision
•Adaptability and flexibility

Work Experiences (for experienced hiring or experienced contractors)
•2+ year hands-on experiences for designing, developing, and maintaining quality programs for Web applications and/or Cloud platforms

 

Education: Computer Science, Engineer or Equivalent

 

 


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