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Account Receivables DCP

Location:  Curitiba, PR, BR
Company:  ExxonMobil

Job Role Summary

Act as CS professional and maintain a strong business relationship with customers.

Responsible for receiving customers' calls, logging all customers’ complaints in the Query Logging System. Responsible for proactive collection

Job Role Responsibilities

•Primary face of F&L to the customer. Responsible for account receivables, collect and dunning process, account monitoring, follow up all payments received and the proper application.
•Online resolution of customer queries as per procedures. 
•Responsible to address queries not solved online to the responsible area.
•Perform outbound calls as per procedures.
•Build and maintain strong relationship with key interfaces (CS, Sales, Pricing, and Operations), to ensure customer satisfaction.

Expected Level of Proficiency

•Personal communication capability.
•Spanish Language required, English Language required.
•Energy to improve Customer Service Processes.
•Windows Office Packet

 

Alternate Location:  


Job Segment: Administrative Assistant, Administrative

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