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Marcom Systems Support Advisor

Location: 

Buenos Aires, B, AR

Company:  ExxonMobil

ExxonMobil Business Support Center Argentina S.R.L; empresa afiliada a Exxon Mobil Corporation (*)

About Us

 

ExxonMobil, one of the world’s largest publicly traded energy companies, develops and applies next-generation technologies to help safely and responsibly meet the world’s growing needs for energy. An industry leader, we operate facilities or market products in most of the world’s countries and explore for oil and natural gas on every continent.

 

ExxonMobil has been present in Argentina for more than 100 years. The Global Business Center (GBC) in Buenos Aires has a workforce of more than 2,000 employees and provides support to an extensive portfolio of businesses across the globe.

Job Role Summary

 

•Support campaign/program development & deployment

Job Role Responsibilities

 

•​Process & System management
•Provide system support: issue and enhancement management, metadata and group maintenance, monitor system reports and identify potential issues
•Access Administration: register/modify user access, conduct periodic access reviews
•User support: Monitor support inquiry mailbox, respond to user questions/issues, promote best practice sharing, conduct user training as needed
•Prepare system usage reports and metrics
•Maintain system documentation
•Prioritize enhancements and manage work activities to completion
•Manage vendor relationships/performance: MRM (3 vendors), F&L AC, GlobalLink (transperfect.com)
•Lead governance activities / council across XOM, agencies; engages stakeholders for feedback, adoption “pulse”

Preferred Knowledge, Skills, and Experiences

 

•Strong analytical and problem solving skills
•Ability to quickly learn and apply new technical skills
•Process orientation
•Strong teamwork competencies
•Strong project/team coordination capabilities 
•Effective communicator
•5+ years experience with IT systems management (marketing management system preferred)
•Vendor Management experience

 

Alternate Location:  

 

(*) Afiliada ExxonMobil significa Exxon Mobil Corporation y/o toda persona, individuo, sociedad de persona, sociedad con responsabilidad limitada, sociedad anónima, fideicomiso, sucesión, asociación no constituida, representante, joint venture u otra entidad, directa o indirectamente controlante, controlada por Exxon Mobil Corporation o bajo control común con Exxon Mobil Corporation. Para los fines de esta definición el término "control" (incluyendo los términos "controlante" y "bajo control común con") significa posesión, directa o indirecta del poder para dirigir o disponer la dirección del manejo y políticas ya sea a través de la titularidad de títulos, acciones, cuotas o cualquier otro documento con derecho a voto, o por contrato o de otro modo, respecto de cualquier persona, individuo, sociedad de personas, sociedad con responsabilidad limitada, sociedad anónima, fideicomiso, sucesión, asociación no constituida, representante, joint venture u otra entidad."