Incident Manager

At ExxonMobil’s Information Technology organization we develop and apply the next-generation technologies to help safely and responsibly meet the world’s growing needs for energy and high-quality chemical products.

Do you want to use your energy to change the world? As an Incident Manager you will be responsible for reducing the business service downtime and the impact of a major IT incident as much as possible. You will lead, facilitate, coordinate and drive technical support teams, and regular, effective communications to senior management during major IT incidents, providing leadership with metrics and insights.

ExxonMobil is a diverse company, and we provide all candidates with equal opportunities. We value our people over their jobs, looking for the best candidate for each, regardless of age, ethnicity, religion or gender identity. Our strength is our people and we excel together. Each individual and their unique perspective is what makes us stronger and powerful. Join us today and be inspired to achieve greatness!

You will have the opportunity to:

• Understand the Business Lines and IT organization
• Develop a solid understanding of the application and infrastructure components supporting the business units
• Establish the capabilities to resolve the incident and restore service as rapidly as possible and driving all activities related to resolving the issue
• Identify trends on the monitored IT systems that could impact business operations

What we look for in you:

• 5+ years’ experience in a IT Application and Infrastructure organization
• Bachelor Degree in Engineering / IT
• Advanced verbal and written communication English skills
• Continuous learning mindset
• Verifiable experience in operational IT incident/problem management
• Strong analytical and problem solving skills, knowledge of how to leverage large amounts of data and technology

It is a plus if you have:

• Working experience in an Agile organization
• Ability to prioritize, attention to details
• Creative thinking with a high degree of innovation and self-motivation

About Us

ExxonMobil is one of the world's largest publicly traded international Oil and Gas Company, providing energy that helps underpin growing economies and improve living standards around the world. ExxonMobil uses innovation and technology to deliver energy to a growing world. We explore for, produce and sell crude oil, natural gas and petroleum products.  We operate facilities or market products in most of the world's countries and explore for oil and natural gas on every continent.

We are EMIT. ExxonMobil’s Information Technology arm with over 6,000 associates working globally to provide IT guidance and support to one of the world’s most established companies. But aside from that, we’re a hip crew of technologically smart and savvy individuals, and we make a great team. One that focuses on collaboration, encourages creativity, and embraces change. We’re continuously advancing across multiple platforms, driving strategy and innovation through global digitization and technology enablement, in order to keep ExxonMobil at the top. Through its different affiliates, ExxonMobil has been present in Argentina for over 100 years, helping satisfy our country's energy needs.

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