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Customer Experience Analyst

Location: 

Buenos Aires, B, AR

Company:  ExxonMobil

ExxonMobil Business Support Center Argentina S.R.L; empresa afiliada a Exxon Mobil Corporation (*)

About Us

ExxonMobil is one of the world's largest publicly traded international Oil and Gas Company, providing energy that helps underpin growing economies and improve living standards around the world. ExxonMobil uses innovation and technology to deliver energy to a growing world. We explore for, produce and sell crude oil, natural gas and petroleum products.  We operate facilities or market products in most of the world's countries and explore for oil and natural gas on every continent.

We are EMIT. ExxonMobil’s Information Technology arm with over 6,000 associates working globally to provide IT guidance and support to one of the world’s most established companies. But aside from that, we’re a hip crew of technologically smart and savvy individuals, and we make a great team. One that focuses on collaboration, encourages creativity, and embraces change. We’re continuously advancing across multiple platforms, driving strategy and innovation through global digitization and technology enablement, in order to keep ExxonMobil at the top. Through its different affiliates, ExxonMobil has been present in Argentina for over 100 years, helping satisfy our country's energy needs.

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Job Description


At ExxonMobil, our IT Customer Experience organization helps to make our employees’ experiences with IT easy, intuitive and integrated throughout their day-to-day jobs. Whether ensuring their computing devices are working seamlessly or helping them with solutions that automate their workflows, our IT Customer Experience group does that. We also help support our internal customers with IT solutions as they build new offices in Neuquen and in Guyana, we help them remove paper based processes using modern tech tools and we ensure they have computing experiences that make their jobs more efficient. We’re looking for someone who can help us…
• Develop relationships with our internal customers/employees to understand how they perform their work today
• Provide consulting and develop workflow solutions that make our users more productive
• Provide infrastructure services to enable our Upstream business (e.g. telecommunications, infrastructure configurations)
• Support the setup of new services (e.g. Internet of Things, IT/OT)
• Support the installation of technologies delivered by IT Projects (both regionally and globally)
• Provide IT incident, problem and change management
• Perform training and help to educate our users on effective use of technology
• Work with our IT vendors to improve and maintain IT services
 

Desired Skills
  • • Capable of cultivating relationships with customers, taking responsibility for customer satisfaction with IT services
  • • Demonstrate technical skills and an understanding of client computing components (e.g. browser, security, authentication, telecommunication)
  • • Demonstrate an ability to effectively resolve difficult technical issues
  • • Knowledge or experience working with some of the following:
  • Programming languages like JS, VBScript, HTML, Angular or Unity
  • SharePoint and workflow tools
  • Client hardware used in delivery of infrastructure services including laptops, desktops, tablets, and mobile devices
  • Network devices configuration (Routers, Switches, etc)
  •  Demonstrate interest and ability to learn other coding languages and toolsets
  • Able to easily network within a large multinational organization
Benefits

•15 working-day vacation (up to 5 years of service) and 20 working-day vacation (up to 10 years of service) plus floating day

•Flexible working conditions and support a healthy work-life balance
•Competitive compensation and benefit packages
•Life insurance and many more

 

(*) Afiliada ExxonMobil significa Exxon Mobil Corporation y/o toda persona, individuo, sociedad de persona, sociedad con responsabilidad limitada, sociedad anónima, fideicomiso, sucesión, asociación no constituida, representante, joint venture u otra entidad, directa o indirectamente controlante, controlada por Exxon Mobil Corporation o bajo control común con Exxon Mobil Corporation. Para los fines de esta definición el término "control" (incluyendo los términos "controlante" y "bajo control común con") significa posesión, directa o indirecta del poder para dirigir o disponer la dirección del manejo y políticas ya sea a través de la titularidad de títulos, acciones, cuotas o cualquier otro documento con derecho a voto, o por contrato o de otro modo, respecto de cualquier persona, individuo, sociedad de personas, sociedad con responsabilidad limitada, sociedad anónima, fideicomiso, sucesión, asociación no constituida, representante, joint venture u otra entidad."