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Customer Relationship Advisor EMEA

Location: 

Budapest, BU, HU

Company:  ExxonMobil

We are more than just one of the largest energy companies in the world. ExxonMobil is a place where we believe people should think independently, take initiative, grow to their full potential and help shape the future of energy. Diversity drives innovation and we are committed to providing inclusive workplaces where everyone can thrive, regardless of their background. The safety and wellbeing of our employees is at the heart of everything we do.  We build skills and competencies through training and work experiences in a wide range of assignments.  With a long history of industry leadership and cutting edge innovation, we are committed to addressing the dual challenge facing society today: to meet the world’s growing demand for energy while reducing environmental impacts, including the risk of climate change.

 

Our Global Business Center (GBC) in Budapest was established in 2004, and our diverse and multinational workforce of over 2,000 fellow colleagues has been powering ExxonMobil’s global businesses ever since. We are proud to work in an inclusive, safe, and vibrant work environment, and provide exciting long term career opportunities for our employees – with a commitment to professional development, personal growth and career progression.

Come and pursue a career in Fuels & Lubricants (F&L) department. As a…

 

Customer Relationship Advisor EMEA

 

The Business to Business Customer Relationship Advisor strives to deliver the Customer Services (CS) differentiated offer and an outstanding customer experience for key customers. His / her key goal is to build trust with the customer, identify opportunities to improve customer experience, and to become the go-to contact for any issues, problems or inconveniences the customer might face. At the same time she / he works with internal parties to ensure that these opportunities and needs are addressed effectively. The person plays a key role to facilitate a sustainable and long-term business with the customer and increase customer lifetime value.

 

THE ROLE WILL YOU PLAY IN OUR TEAM

 

  • Build and maintain strong relationship with key customers, act as an escalation point for regarding customer services matters.
  • Identify and focus on helping CS create more value and to reduce customer effort for these strategic accounts, and eventually improve customer satisfaction.
  • Analyze and understand customer centric KPI’s and SLA’s. Identify trends and coordinate actions to pursue improvement opportunities.
  • Work directly with the dedicated contact center resources (Customer Experience Professionals & Specialists) to proactively address customer needs.
  • Drive root cause analysis and communication when a process breaks and the customer is impacted. 
  • Create ownership for organizational commitments in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction.

 

WHO ARE WE LOOKING FOR

 

  • Master’s or bachelor’s degree in Business Economics / STEM (science, technology, engineering, and mathematics) / Business Administration, or equivalent.
  • 3 years relevant experience in strategic account management or OtC customer service in a Business to Business environment. Field sales experience is an advantage.
  • Analytical skills, able to generate customer insights.
  • Strong collaboration, organizational, project, process, and change management skills.
  • Ability to work independently and proactively.
  • Good interpersonal and communication skills.
  • Excellent issue diagnosis, root cause analysis and problem solving skills (e.g., advanced customer operational issues; system and application failures; process gaps, breakdowns).
  • Full professional proficiency in English. Another European language (preferably German, French, Italian, or Dutch) is an advantage. Bilingual or native proficiency in any of these languages is an advantage.

 

WHAT AWAITS YOU  

 

  • Attractive salary & benefits package
  • Long term career perspective & range of opportunities at one of the largest companies in the world
  • Variety of benefits supporting your health & wellbeing (e.g. life insurance, private health insurance contribution, private pension fund contribution)
  • Flexible working hours and home-office opportunity
  • Relocation assistance for candidates from abroad
  • Programs for parents & wellness elements (e.g. refreshments, ergo stretch breaks)
  • Inspiring and diverse working teams
  • Interesting, stimulating work environment in an international atmosphere
  • Opportunities to enhance communication and language skills, job specific and broader trainings

 

Curious about this opportunity? Apply and we would love to tell you more!

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Nothing in this material is intended to override the corporate separateness of local entities. Exxon Mobil Corporation has numerous affiliates, many with names that include, but are not limited to, ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity in this Site, those terms and terms like corporation, company, our, we and its, are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venture, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships. 


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