Technology Support Engineers

ExxonMobil’s affiliates in India

ExxonMobil’s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region. 

ExxonMobil’s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.

ExxonMobil’s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.

The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil’s operations around the globe.

ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework.

To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.

What role you will play in our team

Technology Support Engineers work as the front line lubricant technology contact for fast and effective technical information, guidance and support for customers, distributors, field sales force and business partners. TSE are required to understand the product offer, product applications, product properties and specifications, and product documentation.

Scope:

The Technical Help Desk covers full lines of business, including PVL, CVL, Industrial, Marine, Aviation, base stocks and specialties, is fully integrated into the rest of the Technology function

Job will be based at Bangalore, Whitefield office (WFO) for 5 days in a week.

What you will do

• Timely and accurate responses to all inquiries (via telephone, fax, email, on-line chat, as appropriate) from existing and prospective customers, distributors, and EM (ExxonMobil) staff.
• Provide expert product technical and application advice (eg providing or expanding on technical data sheets, MSDS, general product content/claims/approvals, counterfeit product queries, etc, to support customer retention and improve product/service margins
• Maintain in-depth knowledge on systems (on-line PDS, ProMIS, Technical specification databases, shared knowledge management databases, product cross-reference tables, etc) to enable rapid and appropriate response to queries.
• Enhance the value of key marketing and sales initiatives by providing customer and business partner support, including market insights and intelligence where appropriate
• Provide sales leads to appropriate sales channel. Maximize upsell opportunities on Flagship and Premium product through expert technical advice
• Record any customer complaints received via the Technical Help Desk, to direct to the appropriate responsible function, and support in complaint resolution
• Maintain records of interactions through appropriate THD data capture tool(s), to enable analysis and collection of insights on customer/business segments as required
• Maintain familiarity and support updating of on-line customer self-help tools (eg Distributor locator, product selectors, on-line PDS, on-line MSDS, etc) to support customer queries and provide additional technical information where appropriate
• As needed, provide technical proofreading of translated marketing materials in local language
• Provide technical training, both internally and externally, as required

Key Interfaces

• Other customer interfaces: Customer Service, Sales, Field Engineering
• Distributor sales staff and Lube engineers
• Resellers/agents
• Current and Prospective End Users/Customers
• Internal Technology Subject Matter Experts

About You

Required Skills and Qualification:

• Academic Qualification: Bachelor or Masters level graduate, preferably Mechanical and/or Chemical Engineering; Chemist
• Work Experience min 2-3 years in roles with an applied engineering work activity e.g. automotive and/or industrial environment, maintenance engineers. Familiarity with machinery resources, manufacturing and transportation industries and processes.
• knowledge of lubricants and lubricants applications
• Customer focus, service delivery oriented
• Stress resistant, effective in an operational environment
• Excellent communication / interpersonal / team working / coordination capacities
• Problem solving, Ability to multi-task
• Self-motivated and independent
• Comfortable working in a computer/systems desktop environment

Preferred Knowledge, Skills, and Experiences

• Sales : The ability to identify profitable opportunities, persistently pursue and professionally and ethically close the deal
• Health and Safety : Promotes safe work practice and acts in a manner consistent with ExxonMobil policies or the highest standards available at all times
• Innovation : Values new ideas and encourages those around them to evaluate new technologies and processes to improve customer acquisition rates, profitability and retention
• Business Acumen: Proactively seeks out opportunities to personally improve performance and to understand how ones actions impact on the bottom line
• Negotiation: When there is a real or perceived conflict between the outcomes desired by the customer and those desired by the organization, they demonstrate negotiation skills that are focused on reaching an agreement that achieves a winning result for both parties, while strengthening the customer relationship
• Networking: Has an underlying interest in the success and wellbeing of the workgroup and wider organization beyond their immediate responsibilities, uses effective influencing skills, communicates and relates well to other people. Shares information and knowledge for the greater benefit of the business
• Ownership & Outcome Focus: Driven to succeed the incumbent professional in passionate in their delivery of wining outcomes. Proactive they take the lead in pursuing opportunities looking for new and better ways of doing things, drawing on lessons of the past. Thinks broadly about the likely consequences of their actions and events
• Diversity and Inclusion: Values that today’s workforce is made up of people with a great diversity of values, opinions, backgrounds and goals, and works to tap each individual’s uniqueness and capabilities
• Customer Focus: Focuses on increasing the quality of customer relationships and the quality of processes involved in delivering products and services to customers. Keeps customer needs and requirements paramount when making decisions and taking action
• Organizational Skills: The up-front skills that are critical to gaining the most value from time spend with customers. Seek opportunities to personally improve and ensure the effectiveness of their performance
• Product Knowledge: Possesses an appropriate level of understanding of ExxonMobil products and services to meet customer needs

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: 

• Competitive compensation 
• Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits 
• Retirement benefits 
• Global networking & cross-functional opportunities
• Annual vacations & holidays
• Day care assistance program
• Training and development program
• Tuition assistance program
• Workplace flexibility policy
• Relocation program
• Transportation facility

Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines. 

Stay connected with us

• Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India.
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EEO Statement

ExxonMobil is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.

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