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ServiceNow Citizen Development Coach

Location: 

Bengaluru, KA, IN

Company:  ExxonMobil

 

About us

 

At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.

 

The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. 

 

We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about our What and our Why and how we can work together.

What role you will play in our team

 

Experienced IT professional specializing in Service Management and DevOps practices. The Citizen Developer Coach is responsible for mentoring and guiding business users (citizen developers) in building applications using ServiceNow’s low-code/no-code capabilities. This role ensures adherence to governance, security, and quality standards while fostering innovation and enabling rapid application development across the organization.

What you will do

 

  • Conduct onboarding and training sessions for citizen developers.
  • Educate users on ServiceNow low-code tools such as App Engine Studio, Flow Designer, and Integration Hub.
  • Ensure citizen-developed applications comply with organizational standards.
  • Implement guardrails for security, data integrity, and performance.
  • Review and validate citizen-developed applications for functionality and compliance.
  • Use tools like Automated Test Framework for testing.

About you

Skills and Qualifications

  • B.E/B.Tech in Computer science or related courses
  • Understanding IT governance frameworks (e.g., ITIL 4) is crucial for ensuring that all citizen-built applications are secure, compliant, and well-integrated into the existing enterprise systems.
  • SOLID GitHub Actions, CI/CD practices background
  • The core function involves providing guidance, training, and support to non-technical colleagues, serving as a role model, and providing reusable templates.
  • Experience with the scrum and agile practices
  • Analytical Thinking & Problem-Solving: Ability to analyze complex situations and develop solutions that deliver measurable business value.
  • Collaboration & Teamwork: Proven experience working effectively across global teams and diverse cultures.
  • Ownership & Initiative: Demonstrates accountability and proactively drives solutions to completion.
  • Clear Communication: Communicates ideas and technical concepts effectively to both technical and non-technical stakeholders.
  • Adaptability: Thrives in dynamic environments and adjusts quickly to organizational changes and priorities.
  • Knowledge of IT governance, security, and compliance standards. (good to have).

Preferred Qualifications/ Experience

 

  • Exposure to Agile scrum methodologies  
  • Understanding IT governance frameworks (e.g., ITIL 4)
  • Any prior working experience in a Oil & Gas sector, Hands-on Experience with major third-party geoscience applications, including Petrel and RokDoc

Your benefits

 

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life.

We offer you:

  • Competitive compensation
  • Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
  • Retirement benefits
  • Global networking & cross-functional opportunities
  • Annual vacations & holidays
  • Day care assistance program
  • Training and development program
  • Tuition assistance program
  • Workplace flexibility policy
  • Relocation program
  • Transportation facility

Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.

Stay connected with us

 

EEO Statement

 

ExxonMobil is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.

Business solicitation and recruiting scams

 

ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.

 

Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. 

 

Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.


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