SAP Platform Change Management Analyst

ExxonMobil’s affiliates in India

ExxonMobil’s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.

ExxonMobil’s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.

ExxonMobil’s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.

The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil’s operations around the globe.

ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework.

To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India.

What role you will play in our team

Responsible for managing all aspects of IT Governance process for changes for large and complex SAP landscape (multiple layers, multiple products supporting Oil & Gas business) in a support group that is globally distributed, including prioritizing change requests, assessing their impact, and accepting or rejecting changes. This person will have a deep understanding of managing an internal SAP governance process to ensure policy compliance of changes (MoC).

Job location is based out of Bangalore, Karnataka

What you will do

• Large Scale IT infrastructure rollouts of systems of technologies across multiple sites/locations/countries.

• Assist users with IT ticketing system questions and issues related to Change Mgmt.

• Identify and report issues and enhancement requests for IT ticketing system modules that Change Mgmt. Team is responsible for.

• Provide support on changes to the technical teams, system owners and stakeholders.

• Harmonize logistics changes for SAP landscape systems along with other components (Network, OS, Database and etc)

• Provide governance metrics and reports for different audiences.

• Analyze and approve changes accordingly to the best practices, processes and criteria.

• Ensure that change/communication coming from the Infrastructure Services technology towers to the end users is fit for purpose, has the appropriate approvals and is readily legible by end users.

• Provide continuous improvement suggestions for operations and support of the areas mentioned above

About You

Skills and Qualifications

• ITIL (IT Infrastructure Library) and ITSM (IT Service Management) knowledge - ITIL certification

• Knowledge about ITIL or other service management frameworks

• Knowledge of infrastructure services and relevant customer technologies, preferably with large, complex enterprise-level programs.

• Must have demonstrated strong interpersonal skills and be able to work effectively with a variety of individuals and skill levels.

• Must possess good analytical skills to troubleshoot and resolve process, ticketing system, and interpersonal issues.

• Must be proactive in managing workload and communicate up when time is available to work on additional tasks.

• Ensures that regular consistent communications take place within area of responsibility.

• Experience working SAP systems including understanding infrastructure, middleware technologies

• Strong interpersonal skills – ability to influence outcomes through persuasion, building consensus and negotiating solutions.

• Ability to operate as part of a global team.

• Ability to multi-task and manage workload under time pressure and changing priorities.

• Minimum 3 years of hands-on experience working with large enterprise system and managing changes

• Bachelor’s or master’s degree from a recognized university in Computer/IT other relevant engineering disciplines with minimum GPA 7.0

Preferred Qualifications/ Experience

• Minimum 3 years of any IT Governance processes

• Agile methodologies

Your benefits

An ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: 

• Competitive compensation 
• Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits 
• Retirement benefits 
• Global networking & cross-functional opportunities
• Annual vacations & holidays
• Day care assistance program
• Training and development program
• Tuition assistance program
• Workplace flexibility policy
• Relocation program
• Transportation facility

Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.

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