Mobility Solutions Engineer


Bengaluru, KA, IN

Company:  ExxonMobil

Job Role Summary


The Mobility Solutions Technical Support Analyst serves ExxonMobil globally and consists of the following services / functions

  • Bring-Your-Own Device (BYOD)
  • Company-Owned Device (COD)
  • Managed VPN (mVPN)
  • iOS Devices
  • Android Devices
  • VMWare’s Workspace ONE UEM


Job Role Responsibility :


  • The Mobility Technical Support Analyst will be expected to develop a deep understanding within each of the areas listed to better serve our customers.
  • Through experience and demonstration of ownership the analyst may be recognized as a SME for an area of the service where they will be eligible to become an Engineer charged with total area ownership responsible for gap assessments, technical support strategies, knowledge sharing and providing input on the future strategies for the service
  • The Technical support analyst will also be responsible for working with our customers to support and troubleshoot mobile devices as well as supporting the infrastructure that allows ExxonMobil Users to function via a mobile device.
  • Analyst will not only handle escalations from frontline teams, but assist with mobility related projects, and assist engineers with upgrades and support of our infrastructure
  • Analyst should be able to assist with the rollout of our Android service which will enable our Industrial workforce globally to enhance their productivity while in the field
  • Should possess participation in developing new features like screen sharing from a mobile device will also be part of the role. 

Job Role Requirements


  • To be passionate about the user experience in order to support and rollout products/services that are both intuitive and easy to use for all types of user personas
  • Minimum 3 years of experience in Mobile device support and Knowledge of features associated with the iOS and Android Operating systems
  • Candidates with a Bachelor’s degree or equivalent background
  • Excellent time management, communication and problem-solving skills
  • Self-motivated and able to effectively work in a team atmosphere
  • Provide assistance in figuring out how to introduce consumer and enterprise level products at an enterprise scale while being a champion of technology globally. All while driving a stable user experience and helping to drive backend support costs lower.
  • Expected to grow and use their cross-organizational network within ExxonMobil IT to deliver solutions efficiently to our customers
  • Involve in interactions with various vendors and industry partners to influence product roadmaps and strategies
  • Have strong background in iOS/Android support, Windows infrastructure, network security and business engagement are helpful
  • Flexible to work shift e.g. 6.00 PM - 3.00 PM IST etc. 



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Job Segment: Engineer, Technical Support, User Experience, Engineering, Technology