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Technical Support Analyst

Location: 

Bengaluru, KA, IN

Company:  ExxonMobil

 

 

ExxonMobil, one of the largest publicly traded international energy companies, uses technology and innovation to help meet the world’s growing energy needs. ExxonMobil holds an industry-leading inventory of resources, is one of the largest refiners and marketers of petroleum products, and its chemical company is one of the largest in the world. To learn more about ExxonMobil in India, visit ExxonMobil India. Follow us on Twitter and LinkedIn.

 

 

 

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Job Descriptions:

 

  • Technical Support Analyst provides technical support/break fix to Operations on desktop related problems
  • The highest escalation level for client supported technologies
  • Primarily on Operation of Global Managed Environment (GME) Desktops and Laptops related computing services 
  • Identify and Resolve Desktop Application Issues for Core 1 (e.g. MS Office Suite, Acrobat Reader), and Core 2 (e.g. Visio, Acrobat Suite)
  • Identify the Cause of and Resolve Windows Security Issues (e.g. SEP, Bitlocker)
  • Use Computing Lab for practice, observation and/or testing of computing technologies
  • Collaborate with others IT teams (e.g. CX, Branch, Email, Applications)
  • Escalate work to Device Solutions Engineering team
  • Vendor liaison for problem escalation (e.g. DELL, Microsoft, Xerox)
  • Incident management for escalated High Business Impact incidents
  • Consultation on Best Practices and common resolution
  • Monitor and close IT Service Management (ITSM ) tickets
  • Join in remediation activities as needed (SCCM, SEP. HPA, etc.)

Job Requirements

 

  • Bachelor of Science in Information Technology Management or equivalent degree/work experience
  • Minimum of 5+ years of Computing related experience. Preferably with experience in Problem Resolution
  • Strong written and verbal communication skills in the English language
  • Good analytical skills
  • Ability to work well in a global team
  • Knowledge of the followings are required
    • Client Operating System concepts for maintaining/using computer systems
    • MS Office Suite
    • Understanding of Browsers (e.g. Internet Explorer/Chrome) and how to troubleshoot issues
    • Dell Desktop Hardware 
    • Windows Active directory desired
    • PKI
    • Windows 7/Windows 8.1/Windows 10 Enterprise Desktop Administration

 

 

ExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.


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