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Payment & Loyalty System Change Coordinator


Bangkok, 10, TH

Company:  ExxonMobil

Job Role Responsibilities


  • Support payment, loyalty, fleet card, Speedpass systems & operations of business critical 24*7 services in Asia Pacific countries (e.g. Thailand, Singapore, Hong Kong/Macau, Guam/Saipan, New Zealand) with interfaces to various external technology service providers
  • Coordinate with various vendors and internal parties to develop/design/implement solutions including incident management, problem management, and change management
  • Take lead internally on changes related to systems
  • Comply both Controls and Payment Card Industry Standard
  • Monitor vendors operations to ensure compliance to contractual agreement and Key Performance Indicator
  • Seek opportunity for improvement via system solutions
  • Collaborate for solutions across team
  • Contact point of configurations and testing
  • Responsible for new client/software release testing
  • Provide technical advisory to relevant parties
  • Represent and assess feasibility/impact of system change initiatives/projects
  • Liaise with vendors to prepare and conduct end-to-end testing
  • Support third party acquirers in testing in Acceptance environment
  • Maintain configuration documentation
  • Assist in troubleshooting/ root cause identification of Production environment
  • Monitor anomaly log and analyze issues
  • Ensure resolution of system errors in-line with business requirements
  • Being a part of on-call rotation


Required Skills and Knowledge


  • Bachelor’s degree in IT, Computer Science, Computer Engineering or MIS; Master degree would be advantage
  • Strong academic background
  • Fluency in English (both verbal and written): TOEIC 800+, TOEFL iBT 98+, or IELTS 6.5+; Confident to speak English
  • Able to work independently with minimal supervision
  • Strong analytical skill
  • Effective communication skill to articulate ideas to various parties including vendors
  • Strong coordination and interpersonal skills
  • Flexibility to work during non-office hours and provide on-call standby and flexibility to travel
  • Experiences in managing a service provider, or leading a team would be advantage
  • Knowledge in business process and technical aspects related to Payment and Loyalty would be advantage



Job Segment: Engineer, Computer Science, Testing, Change Management, Engineering, Technology, Management

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