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Marine Container Specialist

Location: 

Bangkok, 10, TH

Company:  ExxonMobil

Job Role Summary

 

  • Drive operational excellence and improvement, manage day-to-day operational issues, provide solutions for marine containerized shipment
  • Complement Global Marine Container Team and working co-located with customer service to improve customer experience

Job Role Responsibilities

 

  • Manage day-to-day operational issues related to marine containerized shipment post departure (e.g. long delay in transit port, container damage dispute, free-time/destination charges dispute, documentation issues, country specific requirement, etc.)
  • Proactive collaborate with relevant stakeholders (e.g. Marine Container Advisor, Warehouse Advisor, Marine carrier, Freight forwarder, Trade regulations, Customer service, Sales, etc.) to ensure orders are correctly and timely delivered to customers
  • Review reports related to marine containerized shipment status (e.g. Freight booking report, booking timeliness, documentation, etc.)
  • Handle Customer Feedback on global shipment to AP regions
  • Identify operation challenges and propose solutions to mitigate business impact, including interregional shipments
  • Highlight business requirement i.e. new services, volume increases, etc. to allow timely management of change
  • Support training, best practice sharing, knowledge center and ensure process compliance
  • Support SAP processes and capture benefit of On Time Delivery
  • Interface with trade regulation advisor to support destination clearance issues
  • Flexible to work adhoc non-standard work hours (e.g. 14:00-23:00)

 

Required Skills and Knowledge:

 

  • Bachelor or Master Degree with strong academic background
  • English communication proficiency: TOEIC 800+, TOEFL iBT 98+, or equivalent
  • Minimum 3 years’ experience in supply chain/logistics in Marine containerized shipping industry – preferably in trade, operations, or customer service
  • Strong issue management skills, interpersonal and communication skills
  • Knowledgeable in freight forwarding, marine container shipping process
  • Knowledge in international custom clearance process will be additional advantage
  • Flexible to work adhoc non-standard work hours (e.g. 14:00-23:00)


Job Segment: ERP, SAP, Technology

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