Customer Account Specialist (Japanese Speaker)

Job Role Responsibilities

• Act as customer’s primary point of contact to manage all key customer facing activities - order commitment and fulfillment; invoicing and issue resolution
• Drive customer satisfaction by demonstrating ownership and managing key cross functional interfaces with Sales, Supply Chain, Logistics, etc.
• Be able to resolve customer issues proactively and drive improvements to the process
• Be an ambassador to build strong customer relationships, gain an understanding for their business/service needs, and leverage them to be a trusted advisor

Required Skills and Knowledge

• Bachelor's or Master's Degree with strong academic background (Business related field is preferable)
• 2 - 5 year work experience in Logistics and Supply Chain would be advantage
• Fluency in English: TOEIC 800+, TOEFL iBT 98+, or IELTS 6.5+
• Fluency in Japanese
• Good analytical and interpersonal skills
• Open for opportunities and willing to take challenges