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Customer Account Specialist (Japanese)

Location: 

Bangkok, 10, TH

Company:  ExxonMobil

Job Role Responsibilities

 

  • Act as customer’s primary point of contact, managing all key customer facing activities - order commitment and fulfillment; invoicing and issue resolution
  • Drive customer satisfaction by demonstrating ownership and managing key cross functional interfaces with sales, supply chain, logistics, etc.
  • Handle customer complaints and be able to resolve customer issues proactively and drive improvements
  • Be an ambassador to build strong customer relationships, gain an understanding for their business, service needs, and leverage this to be a trusted advisor
  • Work hour: 7:30am - 4:30pm


Required Skills and Knowledge

 

  • Bachelor or Master Degree with strong academic background (Business related field is preferably)
  • TOEIC at least 800 or IELTS at least 6.5
  • Fluent in Japanese (JLPT N2)
  • Good analytical and interpersonal skills
  • Open for opportunities and willing to take challenges


Job Segment: Customer Service

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