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AP Payment Operations Analyst (English/ German/ French or Italian)

Location: 

Bangkok, 10, TH

Company:  ExxonMobil

Job Role Responsibilities

 

  • Manage retailer charges / payment delays & communicate delays to relevant parties
  • Ensure all incoming enquiries are resolved within timescales/deadlines specified
  • Manage retailer site setup/ card acceptance in related systems
  • Handling card issuer dispute on Request for Information (RFI)/ Chargeback
  • Check and complete daily control and system audit reports
  • Respond and resolve processing/ payment/ complaints  issues
  • Provide administrative back-up to fraud investigations
  • Ensure write-offs and chargebacks are processed correctly and in a timely matter
  • Resolve problems with card companies & site retail
  • Working hours: 10:00 - 19:00 or 11:00 - 20:00

 

Required Skills and Knowledge

 

  • Analytical skill
  • Strong communication skill; written/verbal & presentation skills.
  • Ability to manage complaints/difficult situations to a satisfactory resolution
  • Good team player & interpersonal effectiveness
  • Self-motivated, organised and can work on own initiative
  • Fluent in Italian, German or French (optional)

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