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Remedy Support Data Analyst

Location:  Bangalore, KA, IN
Company:  ExxonMobil

Job Role Summary

Job Responsibilities

  • Work with application developers to troubleshoot an issue when inappropriate codes (application bugs) are data driven.
  • Report and monitor data health check by system and by technology service
  • Handle data bulk loads for project / new integration / cleansing / updates / migrations
  • Integrate specifications for inbound & outbound data flow / connector with other systems
  • Run data quality metrics tools and take action to correct issues, including root cause analysis for systemic problems
  • Promote effective use of standard data management tools and processes


Job Requirements


  • Bachelor’s degree in computer science or IT with minimum three years of experience
  • Strong level of relational database concepts, ability to write SQL queries and scripts against highly abstracted model
  • Prior experience in supporting
    • BMC Remedy Information Technology Service Management (ITSM) tool suite with integration data feeds / workflows
    • CMDB (Configuration Management Database)
    • Managing Assets / Configuration Identities (CI's)
  • Able to articulate technical issues to a non-technical audience
  • Able to gather / analyze / compare data via business intelligence/data analytics tools like tableau, excel pivot and access
  • Good command of English
  • Able to work well with others in a fast-changing environment


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Job Segment: Database, Computer Science, SQL, Business Intelligence, Technology

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