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Remedy Support Analyst

Location: 

Bangalore, KA, IN

Company:  ExxonMobil

Job Role Summary

 

Job Responsibilities

  • Work with application developers to troubleshoot an issue when inappropriate codes (application bugs) are data driven.
  • Report and monitor data health check by system and by technology service
  • Handle data bulk loads for project / new integration / cleansing / updates / migrations
  • Integrate specifications for inbound & outbound data flow / connector with other systems
  • Run data quality metrics tools and take action to correct issues, including root cause analysis for systemic problems
  • Promote effective use of standard data management tools and processes

 

Job Requirements

  • Bachelor’s degree in Computer Science or IT with minimum three years of experience in BMC Remedy Technical Production Support or BMC Remedy Development (Customization)
  • Strong level of relational database concepts, ability to write SQL queries and scripts against highly abstracted model
  • Experience in resolving issues related to Asset Management, CMDB core functionalities
  • Knowledge of various ITSM suites
  • Knowledge of ADDM, SCCM is preferred
  • Able to articulate technical issues to a non-technical audience
  • Able to gather, analyze, and compare data via business intelligence/data analytics tools like Tableau, Excel pivot and access
  • Excellent verbal and written communication skills in English
  • Able to work well with others in agile environment

 

Alternate Location:  


Job Segment: Help Desk, Information Technology, Computer Science, Database, SQL, Technology

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